Contact Us

Use the form on the right to contact us.

You can edit the text in this area, and change where the contact form on the right submits to, by entering edit mode using the modes on the bottom right. 

Name *

123 Street Avenue, City Town, 99999

(123) 555-6789


You can set your address, phone number, email and site description in the settings tab.
Link to read me page with more information.

2019 Courses


Do You Listen or Wait to Talk? The Importance of Communication in Clinical Encounters (6 contact hours) - 12/7/19 TRIA - Bloomington

Screen Shot 2016-05-22 at 9.11.27 AM.png
Screen Shot 2016-05-22 at 9.11.27 AM.png

Do You Listen or Wait to Talk? The Importance of Communication in Clinical Encounters (6 contact hours) - 12/7/19 TRIA - Bloomington


8:00 - 2:30 (6 Contact hours) 

All rehabilitation clinicians, across practice areas, need to be master communicators with patients.  Patient relationships across a care continuum are a vital component to effective clinical care and outcomes.  Simply educating and instructing patients is not enough to maximize clinical effectiveness.  Clinicians must help bolster patients' internal motivations for change.  The method, context and verbiage of delivery is critical and as such we must consider the patient’s beliefs, biases, assumptions, and motivations in effective communication and patient care. Clinicians may not recognize the subtle messages they deliver or receive across verbal, non-verbal and printed methods of interaction.   During this course we will discuss the aspects of an empathetic and engaging encounter, which allows the patient to feel heard and understood in a way that provides an environment ideal for positive clinical progression. We will also discuss optimal ways to set the patient’s expectations to improve treatment outcomes.

This course will use stories, analogies, case examples and the related research to demonstrate that the presentation and delivery of information is critically important to patient expectations and experience and ultimately to clinical outcomes.   Practical application of these concepts will include activities to develop communication strategies that facilitate positive clinical outcomes as well as patient rapport and confidence. We will also work through the process of examining and improving clinic handouts to minimize the threat of negative language and maximize patient expectations.

Course Objectives

  • Define and describe the concepts of Placebo and Nocebo within the context of clinical communication and expectations and their subsequent impact on clinical outcomes.

  • Discuss the impact of verbal and non-verbal interactions in clinical communication and education and their impact on the clinical experience.

  • Discuss clinician and patient biases and how these can influence clinical decision-making and shape patient and clinician expectations and beliefs.

  • Discuss and implement the concepts of an empathetic encounter and learn how to leverage this to improve clinical outcomes.

  • Describe and apply basic Motivational Interviewing strategies within the physical therapy encounter


Course Outline

1.     Breakfast and Registration (7:30 - 8:00)

2.     Introduction (8:00-8:15)

3.     Meaning Response/Placebo, Nocebo and Expectations in clinical care (8:15-9:15)

4.     Importance of language in clinical care (9:15-10:00)

5.     Break (10:00-10:15)

6.     Understanding the role of empathy, equipoise and bias in clinical care (10:15-11:30)    

7.     Leveraging motivational interviewing concepts in clinical care (11:30-12:15)

8. Break (12:15-12:30)

9. Leveraging motivational interviewing concepts in clinical care (12:30-1:15)

8.     Clinical examples and cases (1:15-2:15)

9.     Wrap up (2:15-2:30)

Course approval pending for 6 Contact Hours with the MN Board of PT

Students/Interns/Residents/Fellows-in-Training use Code STUDENT for the discounted rate of $75.00.  

Course will be held at:

TRIA - Bloomington

3800 American Blvd W.

Bloomington, MN 55431



By registering you agree to our Terms and Conditions